Wedding Bookings Terms and Conditions 

 

Many brides order their wedding flowers direct online or by personal booking via phone or email but 

we also take bookings for wedding flowers via venues. These terms and conditions apply 

throughout. As always, we want to ensure that a high standard of service is maintained within the 

contract to our customers. We can be contacted on 07840254925 or email at 

info@fleurdesigns.co.uk or via visiting our website www.fleurdesigns.co.uk 

Non-refundable booking fee.

When a wedding date is booked we charge a 20% deposit of your proposal. This saves the date. If, 

for any reason you decide to cancel your wedding this booking fee is non-refundable. If you decide 

to postpone your wedding, we will hold your deposit until your wedding goes ahead. The deposit is 

subtracted from your final wedding invoice. Payment of deposit is an acknowledgement of Terms 

and Conditions this is payable within 14 days of your proposal and full balance payable 28days prior 

to the event. 

Proposals and Payment.

No wedding or event is booked until the booking fee has been paid. proposals are valid for 14 days. 

Once the booking fee has been paid then the prices and dates are secure unless stated otherwise. 

A estimated proposal for the cost of your wedding flowers will be sent to you after the initial 

consultation, this is a guide price as you may make changes closer to the wedding day in terms of 

type of arrangement and quantity. You will receive a final invoice approximately one month before 

your wedding. Payment is accepted by card, cash or direct payment via internet banking. 

Payment in full is required at least 28 days before the wedding. 

Cancellations

In the event of cancellation, the booking fee will not be refunded. Complete cancellation of the wedding must be advised in writing.

 

Availability of Flowers

Unlike most florists we do not guarantee specific stem types throughout the year but do our upmost 

best to provide the flower you desire. 

The options are that you can leave us to choose a mix of flowers, - or we will work to a colour and 

style palate, based on our discussions, emails and photos that you send in. Please note this is never 

produces identical flowers or designs to the photos that you send in, these are used as inspiration. 

Delivery

Any queries must be raised within 30 minutes of delivery by telephoning 07840254925 

Charges may apply if over a 20mile radius.

Hire/use of vases, crates etc

We charge a refundable deposit for this service. Containers must be returned to Fleur Designs within 

3 days, - or as agreed. 

Charges will be made for any glassware returned cracked, chipped or broken. Replacement of goods 

is charged at the current purchase price; it is the responsibility of the hirer for all products hired to 

be looked after. 

Equipment hired (jugs, bottles, vases, plinths, candelabras, etc) remain the property of Fleur Designs 

at all times. 

Photographs

Fleur designs reserves the right to take photographs of flowers and the setting prior to the wedding 

which may be used for promotional purposes, We will always respect your decision to chose not to share your images with us.

 

Responsibility 

Fleur Designs accepts no liability for injury, loss or damage to the hirer or any third party of any 

equipment hired for use at the event. 

If booking direct from a venue with one of our packages some of the above may not apply. 

NOTE: Changes made to any booking need to be made 28days prior to the event any time after this needs to be discussed any an extra charge may apply. 

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